We’re hiring!

Passionate about personal health and wellness? Inspired by new and complex challenges? Driven by the idea of disrupting the wellness industry? Determined to build the best experience possible for millions of users? Ready for a fulfilling role, not just an easy one?  If all apply to you, and you want to play an impactful role in building the future, we want to hear from you.

See openings

Our core values

This is how we behave, prioritize, and make decisions.

01

We Are Optimizers

We are positive people in constant pursuit of better - career, relationships, health and longevity.

02

We Won’t Stop

We don’t stop at good enough. We keep improving until it’s epic.

03

We Got You

We make honorable agreements with each other and our customers with the help of structures and processes.

04

We Are Conscious Communicators

We stay drama free through mindfulness, speaking unarguably, and revealing over concealing.

05

We Value Health Over Wealth

We impact the health of our members through prioritizing impeccable science, innovation, transparency, and ethical decisions.

We are Vessel

01

Team

With full-time, part-time, and advisory roles, we’re a primarily remote yet close-knit team of doers. We value accountability and action, creative thinking and problem solving, and always find time to have a little fun along the way.

02

Culture

Even though we’re mostly a virtual team, our culture is alive and well. First and foremost, we treat each other like adults, always pushing each other to grow as performers and leaders. The health tech industry is fast-paced, highly competitive, and always changing so we expect our team members to bring a high level of accountability and autonomy to their roles. Our culture is radically open, fast-moving, supportive, and leaves plenty of room for fun along the way.

How we give back

Every test card purchased provides nutritional support to a child in need for an entire month through our partnership with Vitamin Angels. We’re proud to join them in the fight to lower mortality rates and end global malnutrition.

Current job openings

Vessel is an early-stage startup bringing wellness tracking into the home.

We’re still in the scrappy startup phase, and are looking for people who are comfortable with the fast pace. We’re a mostly remote team. We value shipping epic products, having each other’s back, doing things the right way, and always optimizing in our personal and professional lives.

We’re an experienced team with a diversity of skills and backgrounds that range from early stage and unicorn startups to large public corporations. The whole of our efforts are greater than the sum of the parts and we are consistently looking for people who share our values to bring their experiences and perspectives to the team.

01

Technical Writer

$72- $85k
Full-time, 6-month contract, possibility of extension

Mission/Purpose
The purpose of the technical writer is to provide support to develop and optimize documentation. This includes ensuring compliance to our quality system, and training the Vessel team on proper documentation. The technical writer will assist the team in moving the documentation from initial draft to ready for release allowing the quality department as well as other groups to focus on process improvement.

Role and Responsibilities
- Develop documentation in R&D and Manufacturing from beginning to end in collaboration with other team members.
- Audit/approve team member documentation to ensure compliance and implementation of proper documentation practices.
- Train employees on proper implementation.
- Ensure compliance with Vessel Quality Systems.
- Develop Documentation procedure, if required.

Requirements
Skills to excel
- Requires good organization and verbal and written communication skills.
- Strong computer skills, including Microsoft Word.
- Ability to listen and document technical information into a written document.
- Proactive and effective interpersonal communication.

What technical knowledge do you need to perform in your role?
Required
- Microsoft Word
- Google Docs
- Google Drive

Preferred
- Microsoft Excel
- Google Sheets

Qualifications (Must haves)
- Experience in an FDA regulated industry
- Experience in documentation in a manufacturing and R&D environment
- Experience in Document management software

Qualifications (Nice to haves)
- Experience in Medical Devices
- Experience in Greenlight Guru
- Experience in developing documentation SOPs

We do consider candidates requiring H1B transfer and TN Visa

Equal Opportunity Employer

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

As an equal opportunity employer, Vessel complies with all applicable laws, rules and regulations preventing discrimination against job applicants based on: race, ethnicity, religious beliefs, gender, gender identity, age, veteran status, martial status, physical challenges, or any other relevant factor.

Benefits
Salary: $72,000 - $85,000

Learn more

02

Financial Controller (remote)

$120,000-$135,000
Work fully remote within the United States

Mission/Purpose
Vessel is on a mission to bring a lab to every hand, to democratize health data so that anyone can live a happier, longer, more epic life. Accomplishing that mission requires a close eye on cash, and for us to spend cash intentionally. The financial controller will be that steward. They will oversee and manage the finance and accounting departments at Vessel to ensure we are spending the money appropriately, watching the outflow of cash carefully, and ultimately taking into account our financial position when making major strategic decisions.

Accountabilities
- AP and AR functions are running effectively and efficiently
- Financial planning and modeling is accurate and up to date which enables proper planning and forecasting
- Cash planning and management is accurate and up to date
- Books are closed by the 10th of each month
- Liability is minimized by implementing and upholding proper procedures and contracts

Requirements
Skills
- Attention to details and the expert on the financial model / financial forecasting
- Systematic Thinking: Financial and Accounting groups have proper systems in place that allow us to see our financial standing in real time
- Communication: Communicating clearly and raising flags in our financial planning, and collaborating with teammates to mitigate flags
- Organization: Able to manage multiple projects so that nothing falls through the cracks

What technical knowledge do you need to perform in your role?
Required
- Quickbooks
- Google Sheets
- Carta or similar cap table management software

Preferred
- Shopify
- Bill.com

Qualifications (Must haves)
- 3+ years experience as a controller for a start-up or mid-level company
- 2+ years experience in a DTC or CPG (Consumer packaged goods) company
- Experience in a company that manufactures its own products

Qualifications (Nice to haves)
- Experience in a company with a heavy R&D focus
- Experience with subscription based products and calculating retention metrics

We do consider candidates requiring H1B transfer and TN VisaEqual Opportunity Employer

We're an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

As an equal opportunity employer, Vessel complies with all applicable laws, rules and regulations preventing discrimination against job applicants based on: race, ethnicity, religious beliefs, gender, gender identity, age, veteran status, martial status, physical challenges, or any other relevant factor.

Benefits
Salary: $120,000 - $135,000
Equity
Healthcare Plan Contribution
Fully remote within the United States
Unlimited Paid Time Off

Learn more

03

Customer Experience Recovery Specialist (remote)

$20.20/hr
Work fully remote within the United States

Mission/Purpose
Vessel is experiencing explosive growth and is adding value to our Member experience everyday. The Member Experience Recovery Team is the biggest believer of this value and works hard to reach out to dormant members to reactivate their memberships and preserve retention rates. When members reach out to inquire about discontinuing their plan this team jumps in to re-engage and build back their excitement about Vessel.

If you love creating meaningful connections and enjoy the challenge of discovering creative solutions to member needs, this is the opportunity for you! As part of the overall Member Experience team, you will also have the opportunity to work directly with our members as they make their very first purchase with Vessel and as they continue to invest in their wellness. As a fast paced start up we need you to roll up your sleeves and manage inquiries coming in from multiple channels (Chat, Phone, Email, social) as well as manage outbound contacts.

It’s a big deal, so we need someone super dependable, empathetic to our member’s needs, and fun to be around! You understand Customer Experience is a product; delivering a WOW experience with each and every member interaction.

Accountabilities
- Maintain and aim to exceed the company goal of 92% customer retention.
- Provide surprise and delight WOW moments to our members resulting in brand loyalty.
- Collaborate with the dormant user recovery team on membership save tactics and continuously test them while tracking success rate.
- Handle incoming member requests via chat, phone and email.
- Positively contribute to the department's CSAT.

Requirements
Skills to Excel
- Proven Sales experience- We are looking for someone who can naturally “sell” while coming across as least “sale-sy” as possible.
- Organized and able to respond to member inquiries within departments SLA’s
- Highly empathetic and able to recognize member needs.
- Self-starter attitude capable of managing various initiatives on a daily basis.
- Motivated “Go-Getter” passionate about utilizing metrics and analytics to measure success.

What technical knowledge do you need to perform in your role?
Preferred
-
Zendesk
- Asana
- Notion

Qualifications (Must haves)
- Previous experience in an outbound call center or related Sales position
- English proficiency

Qualifications (Nice to haves)
- Bachelor’s degree2+ years experience in inside sales or related field
- 2+ years experience in Customer Service role
- Experience working with customers on the phone or via chat/email
- Zendesk Experience a plus
- Analytical thinker

We do consider candidates requiring H1B transfer and TN Visa

Equal Opportunity Employer
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

As an equal opportunity employer, Vessel complies with all applicable laws, rules and regulations preventing discrimination against job applicants based on: race, ethnicity, religious beliefs, gender, gender identity, age, veteran status, martial status, physical challenges, or any other relevant factor.

Benefits
Hourly: $20.20
Healthcare plan contribution
Equity
Work fully remote within the United States
Unlimited Paid Time Off

Learn more

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